Order Management Representative - German
people-s-place GmbH
4 dagen geleden

and responsibilities

  • Proactively and continuously monitoring all incoming communication channels from B2B customers and respond to their queries in a timely and professional manner
  • Providing information and assistance as well as resolving incoming inquiries and issues concerning shipping, invoicing, licenses for after sales equipment and applications in German and English
  • Making appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
  • Identifying and escalating complex issues where necessary
  • Buddying / training tasks mentoring junior staff
  • This is a full-time position (40 h / week) from Monday to Friday in dayshift.

    Your profile

  • Very good communication skills in German, in verbal and written form
  • Fluency in English
  • Experience in customer support / problem solving business processes is a big plus
  • Commercial / accounting experience is an advantage
  • Affinity with the car trade, technology and / or electronic equipment
  • Ability to identify, analyse and resolve problems over the phone with involved partners
  • MS Office knowledge
  • Ability to understand the relationship between internal and external processes and how tools and support systems interact
  • Benefits

    Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.

  • Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Holiday allowance
  • Transportation plan : free bike every 3 years or; free public transport or; contribution to fuel costs
  • An extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
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