Order Management Representative - German

people-s-place GmbH

Maastricht

4 dagen geleden

and responsibilities

Proactively and continuously monitoring all incoming communication channels from B2B customers and respond to their queries in a timely and professional manner

Providing information and assistance as well as resolving incoming inquiries and issues concerning shipping, invoicing, licenses for after sales equipment and applications in German and English

Making appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)

Identifying and escalating complex issues where necessary

Buddying / training tasks mentoring junior staff

This is a full-time position (40 h / week) from Monday to Friday in dayshift.

Your profile

Very good communication skills in German, in verbal and written form

Fluency in English

Experience in customer support / problem solving business processes is a big plus

Commercial / accounting experience is an advantage

Affinity with the car trade, technology and / or electronic equipment

Ability to identify, analyse and resolve problems over the phone with involved partners

MS Office knowledge

Ability to understand the relationship between internal and external processes and how tools and support systems interact

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.

Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs

Collective health insurance at discounted rates

Pension plan

Result-oriented bonus (variable payment)

Holiday allowance

Transportation plan : free bike every 3 years or; free public transport or; contribution to fuel costs

An extensive initial training at the beginning and a follow-up buddy program

Great chances for your personal and professional development

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