KYC Client Outreach Coordinator
Deutsche Bank AG
Amsterdam, Netherlands
15 dagen geleden

Corporate & Investment Banking : Global Transaction Banking

The Corporate & Investment Bank (CIB) combines Deutsche Bank’s Corporate Finance, Global Markets and Global Transaction Banking businesses.

This new business division was created in 2017 with the aim to ensure greater alignment of product and sales efforts, enabling the bank to deliver a better service to clients and a more focused resource allocation.

Global Transaction Banking (GTB) is a leading global provider of cash management, trade finance and securities services, delivering the full range of commercial banking products and services for both corporates and institutions worldwide.


The KYC Client Outreach Officer provides support to the Coverage organization and takes responsibility in the KYC Remediation by performing full client outreach and understanding of the KYC Policy and KOS.


  • Coordinating KYC Outreach support to Coverage
  • Performing full KYC Client Outreach including direct contact with the client
  • Proactive interaction with internal teams (Coverage, CLM, AFC) and clients of the bank to ensure service improvement in the KYC remediation process and the timely resolution of issues by responding to queries from clients promptly
  • Execution of KYC documentation (including entity corporate documentation like by laws, corporate resolutions, etc.), information, and due diligence research for new and existing clients in consideration of temporary exceptions
  • Supporting Coverage bankers and taking the lead in completing KYCs (answer questions on documentation, policy, etc.) by acting as a sparring partner
  • Taking responsibility of managing the front to end client KYC remediation process
  • Assisting with execution of audits, escalations, and investigations on KYC issues as needed
  • Execution delivery against internal and external agreed SLA’s
  • Reporting against agreed deadlines (tracking of the MI and targets)
  • Level Descriptors

  • Has developed strong KYC skills
  • Able to work in a self-supporting environment and to complete work with a moderate degree of supervision
  • Prioritizes, organizes and makes decisions related to own work which impacts other teams
  • Takes a broad perspective to problems and spots new, less obvious solutions
  • Ability to represent Coverage angle in internal discussion and escalations
  • Acts as a spokesperson for the KYC Client Outreach team and closely involved in the training of new team members
  • Education, knowledge and working experience

  • Excellent interpersonal skills and strong verbal and written communication skills in English and Dutch and ability to relate to different type of people in different environments
  • Preferably some leadership experience, strong organizational skills
  • Knowledge of AML policies which govern banks; Know You Client policy guidelines
  • Ability to reach out and work independently with cross-functional team members in a matrix environment across the entire Deutsche Bank organisation
  • Working knowledge of Microsoft Office Suite with advanced knowledge of Excel (Macros, Pivots, Lookups, etc.) and Power Point
  • Knowledge of how Dutch legal structures, Trusts, Partnerships, etc. are organized
  • Knowledge of main local addenda
  • Ability to work well under tight deadlines and time pressure for quick turnaround with a desire to go above and beyond to satisfy our clients with appropriate decision making skills
  • Minimum education level : Bachelor Degree
  • Preferably 2-3 years of relevant experience in banking industry
  • Tenacity
  • Discipline (well-organised, structured way of working)
  • Client centricity
  • Working under pressure
  • We offer :

  • attractive and competitive salary
  • possible discretionary bonus depending on DB and individual performance
  • discounts on insurance and selective bank products
  • generous pension plan
  • interesting international career and development opportunities
  • To guarantee the security and integrity of business operations and of the financial sector in general, a pre-employment screening is part of our application procedure.

    On the basis of the Background Screening Policy, Deutsche Bank checks all new employees on their reliability to fulfil a role at Deutsche Bank.

    Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

    Please let us know if you require any adjustments to enable you to apply or attend an interview. If you would like to discuss your requirements, or have any concerns about the application process, please contact your recruiter.

    for more information please contact Jeroen van der Zon, .

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