Technical Equipment Specialist
Oegstgeest, Zuid-Holland
4 dagen geleden

Job Description

As the business is growing, Ecolab is seeking three Technical Equipment Specialists (f / m) in our European Equipment Support Team in Leiden, the Netherlands.

As Technical Equipment Specialist, you will be part of the European Engineering team, who are taking care of implementing Ecolab’s equipment and digital solutions at our customers’ sites.

In the team of European Equipment support center, you will be working as a subject matter expert to support industrial customers, Ecolab field representatives, local engineers, and third-party service providers on topics such as standard equipment, automation, and data sharing.

The team

The Equipment Support Center in Leiden currently consists of 5 enthusiastic employees with different nationalities. While everyone has their own responsibilities, we are working closely together in a friendly atmosphere to help each other and to come to solutions for the challenges we hear from the field.

Currently, due to the Covid-19 measures, we are all working from home. This means that communication and working together is mostly done remotely and online.

When the Covid-19 situation changes, you can work from the Leiden business center where we have an open-office space with equipment dedicated to simulating site issues and test / validate technical solutions.

The job

As Technical Equipment specialist (f / m) you will be the central point to whom equipment- and digital-related questions from customers and colleagues will be addressed from the whole of Europe, that can be through telephone calls and e-mail, web chat or instant messaging.

Based on your knowledge and expertise, you will handle the first troubleshooting queries with your colleagues, do background investigations and you will be required to use your creative innovative and pragmatic skills to provide actionable tips to solve the onsite challenges.

For questions that go beyond your and the local team’s expertise, you will reach out to other global experts, either in other regions or other functions, such as industry consultants or RD&E.

In addition to troubleshooting, you will support field colleagues with technical documentation and Return Merchandizing Authorization (RMA) procedures.

You will interact with other departments to ensure that the learnings of you and the team are included in future communications.

Who we are looking for :

  • You are using your excellent communication skills to understand the root cause of a situation and you can explain well to others how the situation can be addressed
  • You are focused on delivering outcomes that solve the situation in a timely fashion
  • You have can do’ attitude and you are using your analytical and creative skills to solve problems
  • While you can work independently, you like to work in teams and sharing your knowledge and expertise
  • You are open to learn new skills and technologies
  • What we are asking :

  • Bachelor’s Degree in Engineering or a technical related field.
  • 1-3 years of professional experience in a customer technical support environment.
  • Fluency in spoken and written English and at least one of the following languages : Russian, Polish, German, French.
  • Practical knowledge and expertise about various mechanical, electrical and electronic equipment and instruments like pumps, filter units, motors, transformers, generators, switches, PLC, diagnostic and telemetric equipment, controlling software, etc.
  • What we offer you :

  • You can expect a warm welcome which will make you feel at home with Ecolab. During the 6-months onboarding program, we will bring you up to speed with Ecolab’s company and business, customers and offerings.
  • You will work in an international environment with company that is growing through innovative and sustainable business solutions and where people are playing a central role.
  • Your continuous development matters to us : through training, interactions with others and job-related experiences following the 10 20 70 learning model, you can grow as professional with us and have a successful career.
  • Ecolab, the company

    At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best.

    We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance.

    In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement.

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