Service Desk Agent (Interpreting Services) - Dutch speaking
Amplexor
Amstelveen, North Holland, Netherlands
2 dagen geleden

Description

Livewords is a worldwide leader for interpreting services. As part of the Acolad group, Livewords has grown from the largest Language Solution Provider in the Netherlands to an international language and content services provider.

As part of the Acolad group, together with Amplexor and TextMaster, Livewords is present in 25 countries and combines a network of over 2,000 internal experts worldwide and +20,000 external linguists.

At Livewords, every position is key to our global growth : we know that we will only succeed if our people succeed. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.

Joining Livewords means an opportunity to be part of an international group that promotes professional development, talent and creativity through collaborative environments with cross-functional, global teams.

Livewords is currently looking to expand its Service Desk team for Interpreting Services.

Role

As part of the Service Desk team, you will be the central point of contact between our customers, interpreters and other departments.

You will be responsible for answering all of their questions and comments, responding to their feedback and dealing with complaints.

You will be part of a dynamic, service-oriented working environment, where the enthusiastic team collaborates closely to answer complex questions and solve problems.

You will also be responsible for ensuring that interpreting projects are processed and completed correctly, as well as performing various other administrative tasks.

The Service Desk team is lively, friendly and multi-cultural. If you enjoy working with a diverse range of people, have a keen eye for detail and are an excellent communicator, then this is the opportunity for you!

Requirements

  • Completed education, minimum mbo4 level
  • At least 1 year of relevant work experience, preferably in a service-oriented environment
  • Excellent communication skills, both written and spoken
  • Fluent speaker of both Dutch and English
  • Confident user of entire Microsoft Office suite
  • Strong organisational and problem-solving skills
  • Positive 'can do' attitude
  • Benefits

    An international, dynamic and fun environment where you work together with your Livewords colleagues to provide the best possible service.

    A role that really stands out!

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