Athlon - Technical Expert Workplace (Freelance/ZZP)
ITProjects
Duivendrecht, North Holland, Netherlands
1 dag geleden

Max. hourly rate : €85

Hours per week : 32-40

General

  • Providing expert level support on workplace to other competencies, projects and support processes & solution design
  • Maintain, administrate and be a power / key user of the mentioned tools underneath the ITSM processes
  • Acts as SPOC for the proper setup, development and usage of the tools and processes
  • Responsible for workplace hardware lifecycle
  • Responsible for software provisioning / patch management
  • Responsible for testing new patches and client software rollouts
  • Responsible for Vulnerability management and client software lifecycle
  • Tasks

  • Manage execution of software provisioning. Entry point for packaging requests. Quality gate of provided information.
  • Manage creation of AppV packages for business applications within the Citrix terminal server environment. Entry point for packaging requests.
  • Quality gate of provided information.

  • Forward, collaborate and track progress with requestor and packaging provider
  • Expert knowledge on required tools like SDWI, vNext SCCM, etc
  • Execute operational tasks within the tools CISM, IT Shop, EMT, WAMS, DWGM, Admin.Net , as a power user or local admin
  • Executes the end-user setup, operations & migrations
  • Provide VIP support within the Athlon organization
  • Consult & collaborate with application developers
  • Ensure that end-user and application developer requests are fulfilled within the defined SLAs
  • Responsible for client patch management
  • Maintain knowledge of Client- & Printer standards used within Athlon.
  • Manage lifecycle mgmt of client hardware and printers and consult / collaborate with local IT
  • Consult incident mgmt functions with expert knowledge
  • Create and maintain documentation of standards, processes and installed base (asset mgmt.)
  • Train and communicate the related standards, tools and processes
  • Handle further development for the mentioned services
  • Responsible to maintain a up to date documentation and CMDB
  • Support, consult, train countries service desks and Apps teams
  • Create and communicate tool & process documentation (e. g. working instructions, standard tickets, etc)
  • Skills

  • Expert knowledge in MS Windows, Office & Teams
  • Expert knowledge in Client management environments
  • In-depth knowledge of Citrix environments
  • In-depth knowledge in AppV packaging
  • Knowledge of Infrastructure Technology
  • Power user of required software deployment tools
  • Fluent English
  • Governance

  • Knowledge on asset mgmt. / CMDB
  • Process maintenance & development
  • Create & maintain documentation
  • Prepare and conduct training
  • Proactive
  • Communicative
  • Driven
  • Being able to delegate work
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