Athlon - Technical Expert Workplace (Freelance/ZZP)

ITProjects

Duivendrecht, North Holland, Netherlands

1 dag geleden

Max. hourly rate : €85

Hours per week : 32-40

General

Providing expert level support on workplace to other competencies, projects and support processes & solution design

Maintain, administrate and be a power / key user of the mentioned tools underneath the ITSM processes

Acts as SPOC for the proper setup, development and usage of the tools and processes

Responsible for workplace hardware lifecycle

Responsible for software provisioning / patch management

Responsible for testing new patches and client software rollouts

Responsible for Vulnerability management and client software lifecycle

Tasks

Manage execution of software provisioning. Entry point for packaging requests. Quality gate of provided information.

Manage creation of AppV packages for business applications within the Citrix terminal server environment. Entry point for packaging requests.

Quality gate of provided information.

Forward, collaborate and track progress with requestor and packaging provider

Expert knowledge on required tools like SDWI, vNext SCCM, etc

Execute operational tasks within the tools CISM, IT Shop, EMT, WAMS, DWGM, Admin.Net , as a power user or local admin

Executes the end-user setup, operations & migrations

Provide VIP support within the Athlon organization

Consult & collaborate with application developers

Ensure that end-user and application developer requests are fulfilled within the defined SLAs

Responsible for client patch management

Maintain knowledge of Client- & Printer standards used within Athlon.

Manage lifecycle mgmt of client hardware and printers and consult / collaborate with local IT

Consult incident mgmt functions with expert knowledge

Create and maintain documentation of standards, processes and installed base (asset mgmt.)

Train and communicate the related standards, tools and processes

Handle further development for the mentioned services

Responsible to maintain a up to date documentation and CMDB

Support, consult, train countries service desks and Apps teams

Create and communicate tool & process documentation (e. g. working instructions, standard tickets, etc)

Skills

Expert knowledge in MS Windows, Office & Teams

Expert knowledge in Client management environments

In-depth knowledge of Citrix environments

In-depth knowledge in AppV packaging

Knowledge of Infrastructure Technology

Power user of required software deployment tools

Fluent English

Governance

Knowledge on asset mgmt. / CMDB

Process maintenance & development

Create & maintain documentation

Prepare and conduct training

Proactive

Communicative

Driven

Being able to delegate work

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