Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.
We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting
Repair and check electronic / mechanical Stryker products
Do annual check and calibration according to MDR on customer site
Fulfill Service contracts with planned maintenances
Installation of Stryker systems on customer site (e.g. Integrated OR)
Software & Hardware Upgrades
Delivery of technical Training to internal & external
Efficient and thorough documentation of service activities for internal and external reference
Scheduling of Customer visits in cooperation with Customer service
Ensure tracebility of all field based Stryker products through reporting tools
Attend team meetings, deliver presentations to encourage team development
Give technical support to Product Managers and sales staff
Give technical support to Customers and Sales Department
Give IT support on certain instruments
Escalade opportunities and issues appropriate
Head office support
Ensure excellent follow-up on all customer initiated issues
Ensure service provided is invoiced if not under warranty
work will take place in a varied range of scenarios including the workshop, hospitals, and theatres
Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff
Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
Region Flanders and South West Netherlands (France-BeNeLux)
Responding to Service Complaints as defined
Turn around time for repairs
Profitability of the field service business
Individual objectives as defined annual
Degree in engeneering medical electronics and camera technology or equivalent, at least one of the following :
Electrical / Electronic / Telecommunications / Mechanical / Software
Fluency in both spoken and written (technical and medical) English
Adequate IT-knowledge (Microsoft Office, ERP / CRM system (oracle, salesforce, servicemax) power BI, Outlook)
Good skills in local language (Dutch and French)
Minimum 3 years experience in medical electronics, combined with good mechanical skills
Minimum 2 years experience in the hospital environment and health care work
IT experience on administrative and technical level
Competencies (skills, knowledge, requirements)
Know someone at Stryker?
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