Field Service Technician
Stryker
Amsterdam, Noord Holland, NL
3 dagen geleden

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting

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Service Responsibility

  • Repair and check electronic / mechanical Stryker products
  • Do annual check and calibration according to MDR on customer site
  • Fulfill Service contracts with planned maintenances
  • Installation of Stryker systems on customer site (e.g. Integrated OR)
  • Software & Hardware Upgrades
  • Delivery of technical Training to internal & external
  • Reporting

  • Efficient and thorough documentation of service activities for internal and external reference
  • Scheduling of Customer visits in cooperation with Customer service
  • Ensure tracebility of all field based Stryker products through reporting tools
  • Attend team meetings, deliver presentations to encourage team development
  • Sales Support

  • Give technical support to Product Managers and sales staff
  • Give technical support to Customers and Sales Department
  • Give IT support on certain instruments
  • Escalade opportunities and issues appropriate
  • Head office support

  • Ensure excellent follow-up on all customer initiated issues
  • Ensure service provided is invoiced if not under warranty
  • Working conditions

  • work will take place in a varied range of scenarios including the workshop, hospitals, and theatres
  • Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff
  • Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
  • Region Flanders and South West Netherlands (France-BeNeLux)
  • Job Dimensions

  • Responding to Service Complaints as defined
  • Turn around time for repairs
  • Profitability of the field service business
  • Individual objectives as defined annual
  • Education

  • Degree in engeneering medical electronics and camera technology or equivalent, at least one of the following :
  • Electrical / Electronic / Telecommunications / Mechanical / Software
  • Medical Physics
  • Technology Subjects
  • Fluency in both spoken and written (technical and medical) English
  • Adequate IT-knowledge (Microsoft Office, ERP / CRM system (oracle, salesforce, servicemax) power BI, Outlook)
  • Good skills in local language (Dutch and French)
  • Experience

  • Minimum 3 years experience in medical electronics, combined with good mechanical skills
  • Minimum 2 years experience in the hospital environment and health care work
  • IT experience on administrative and technical level
  • Competencies (skills, knowledge, requirements)

  • Service minded
  • Quality confident
  • Persistent
  • Good perception
  • Loyal
  • Stress resistant
  • Know someone at Stryker?

    Be sure to have them submit you as a referral prior to applying for this position.

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