CS teams in Veldhoven are responsible to ensure the delivery of means and methods that will enable the teams in the field to perform better.
As business architect you play a crucial roles in supporting the CS Management Team in defining business goals, the strategy and roadmap for your assigned Capabilities’.
As such you will define WHAT needs to be done with a horizon of 1 5 years.
Realization of the business requirements is done in close cooperation with other architects in the CS Service Baseline Development department who are responsible for determining HOW these business requirements should be fulfilled.
You will need to develop knowledge of how to service high-tech machines in a unique and highly demanding environment where safety, performance, availability, and cost efficiency are the driving forces.
Moreover, since service is a labor intensive activity, determining organizational impact and gauging human aspects are key components as well.
In addition to analytical skills, you will need excellent communication skills to convince, motivate and inspire colleagues across multiple sectors working in different continents when implementing your requirements for process, organization and supporting infrastructure improvements.
You have architectural ownership in driving processes that improve efficiency, cost, work life balance and knowledge management.
You will also need to be a good listener and negotiator ASML is filled with bright minds - and you must always be on the lookout for great ideas.
As CS Global Business Process Expert you
Your interfaces are, within the sector CS, with CS Management and the CS Field and Central Organizations. Next to that you will interface, cross sector, with ASML Business Lines that develop new products, Development & Engineering (D&E), Information Technology (IT), Quality and Process Improvement (QPI) and Manufacturing & Logistics (M&L).
You are a member of the CS Business Architecture group and will have daily contacts with your colleagues in the group, the department, project teams, CS Field and IT.
MSc or PhD level in Industrial Engineering or Service Management. Strong affinity with Business Economics.
At least 10 years of experience in a Service Engineering / Hi-tech System Engineering environment or similar and a proven track record in architecture, service, or engineering leadership.
Context of the position
You will report to the manager of the CS Business Architecture group that is part of the CS Service Baseline Development department.
This group has the task to support the CS Management Team with the definition of Business Architecture through roadmaps, building blocks and projects for processes, organization and supporting infrastructure to realize the strategy of the CS sector.
Are you interested?
Do you want to play a crucial role in improving the efficiency of our Customer Support (CS) engineers? Are you motivated to work in a small team to achieve the most for our engineers within the available budget?
Are you able to work in a complex working environment with stakeholders in the field, at suppliers, and in our headquarters?
If so, you might very well be the right person we are looking for and please apply for this challenging job!
Please upload both a resume and motivation letter for this position