Service Representative FP EMEA
Provisur Technologies Inc
Huizen, Netherlands
6 dagen geleden

Description

PROVISUR TECHNOLOGIES

Service Representative Further Processing EMEA

BASIC FUNCTION :

Responsible for service and installation calls on Provisur equipment in EMEA.

ESSENTIAL RESPONSIBILITIES :

Performed in customer’s plants :

  • Service and installmachines in customer’s plants. Analyze and troubleshoot machine andproduct issues
  • Instruct customer’s personnel in machine operation and maintenance procedures.
  • Evaluate parts failures and submit probable causes to Service Management. Responsible for parts and equipment used on service calls.
  • Examine customer’s parts and machinery and recommend requirements for spare parts inventory, including : retrofit packages, preventive maintenance and machinery rebuilding programs.
  • Conduct demo / sales or Provisur equipment in customer’s plants.
  • Performed in the office :

  • Follow through on agreements made during customer visits for parts, service, training, etc.
  • Troubleshoot machine problems with customers over the telephone or remote tool.
  • Rebuild and repair Provisur equipment.
  • Conduct formal training sessions for customer’s personnel.
  • Promptly prepare accurate and detailed reports on customer visits.
  • Perform other related duties as assigned.
  • Position requires approximately 80% travel and 20% in the office.
  • Is able to work up to 8 weekends for installation and emergency interventions per year
  • QUALIFICATIONS :

  • Middle level technical education (MTS or equivalent).
  • Basic understanding of mechanical, electrical, hydraulic and pneumatic systems. Understand electronics and microprocessor controls.
  • Understand hydraulic, electrical and motor control schematics.

  • Three years experience servicing, repairing, troubleshooting complex machinery with microprocessor controls. Use electronic and motor control test equipment.
  • Familiar with IT skills, such as upload and download files
  • Basic knowledge of food processing, batching system equipment and food industry terminology.
  • Good interpersonal skills for customer contact.
  • Is able to work on his own, but can also act as a team player
  • Fluency in languages including English, German, French, other languages are an advantage.
  • Works comfortably with personal computers and software such as MS Office.
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