Service Representative Further Processing EMEA
BASIC FUNCTION :
Responsible for service and installation calls on Provisur equipment in EMEA.
ESSENTIAL RESPONSIBILITIES :
Performed in customer’s plants :
Service and installmachines in customer’s plants. Analyze and troubleshoot machine andproduct issues
Instruct customer’s personnel in machine operation and maintenance procedures.
Evaluate parts failures and submit probable causes to Service Management. Responsible for parts and equipment used on service calls.
Examine customer’s parts and machinery and recommend requirements for spare parts inventory, including : retrofit packages, preventive maintenance and machinery rebuilding programs.
Conduct demo / sales or Provisur equipment in customer’s plants.
Performed in the office :
Follow through on agreements made during customer visits for parts, service, training, etc.
Troubleshoot machine problems with customers over the telephone or remote tool.
Rebuild and repair Provisur equipment.
Conduct formal training sessions for customer’s personnel.
Promptly prepare accurate and detailed reports on customer visits.
Perform other related duties as assigned.
Position requires approximately 80% travel and 20% in the office.
Is able to work up to 8 weekends for installation and emergency interventions per year
Middle level technical education (MTS or equivalent).
Basic understanding of mechanical, electrical, hydraulic and pneumatic systems. Understand electronics and microprocessor controls.
Understand hydraulic, electrical and motor control schematics.
Three years experience servicing, repairing, troubleshooting complex machinery with microprocessor controls. Use electronic and motor control test equipment.
Familiar with IT skills, such as upload and download files
Basic knowledge of food processing, batching system equipment and food industry terminology.
Good interpersonal skills for customer contact.
Is able to work on his own, but can also act as a team player
Fluency in languages including English, German, French, other languages are an advantage.
Works comfortably with personal computers and software such as MS Office.