Purpose of the job
The Senior Account Manager will work alongside the Account Managers to ensure solutions are developed and delivered on time and against operational and financial business targets .
This individual also needs to be a strong leader who can focus on the vision and strategies of the account while managing the tactical components of running the daily business.
Balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans.
The perfect candidate will have either senior agency experience and production management experience with a proven track record for delivering client solutions and nurturing relationships FMCG clients.
As Senior Account Manager for FMCG clients you will be responsible for :
Delivering operational excellence
Delivering effective growth strategies and managing the opportunities for these Clients
Managing and developing key client relationships
Managing and owning the project cycle and leading the pitch
Achieve and excel growth targets
You will be responsible for maintaining an excellent standard of communication with existing clients and developing relationships and ways of working with new clients.
You will be co-ordinating and liaising with the global team and operations team to deliver your objectives.
You will be a confident self starter’ with excellent communication, relationship building and organisational skills. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients.
Strong Client facing and presentation skills are essential as is a strategic brain and the ability to question the norm and look outside the box.
Media and discipline neutral, the Senior Account Manager proactively finds opportunity by looking for the best way of maximising delivery for the brand and driving this opportunity with our Clients.
Working with internal studio and strategic suppliers to deliver the best solutions. The Senior Account Manager will have the ability to influence client thinking to produce outstanding results.
Our ideal candidate will also have an intuitive understanding of agency operations and be able to direct strategy and work with the teams.
Attending WIPs and meetings and taking / influencing key briefs from clients showing a clear understanding of requirements and cascade to local teams globally.
Deliver excellent service to client with a professional 'can do' attitude at all times.
Develop and maintain excellent relationships with key contacts.
Providing technical input and advice on projects as required to achieve high quality standards
Knowledge, Skills & Experience
Naturally builds and maintains rapport with the client
Is comfortable analysing and interpreting financial data and produces accurate reports
Works collaboratively with others in pursuit of team goals
Identifies opportunities for continuous improvement
Takes a logical and systematic approach to work
Takes a flexible approach to work and encourages others to do so
Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members
Ability to understand current / changing business strategy and participate in delivering it
Has built credible customer relationships at senior level
Can identify business issues and develop risk mitigation strategies
Sound understanding of Marketing Services concepts
Ability to deal with the ambiguity associated with working in a fast paced and changing environment
Exceptional communication, problem solving and cross-group collaboration skills
Strong presentation skills, ability to present convincingly to a senior audience
Excellent analysis and critical thinking skills
Sound financial reporting and forecasting experience
Minimum of 5 years marketing Client Service experience