Trainer Customer Service DACH
Takeaway.com
Enschede
4 dagen geleden

Your Job

  • Responsible for implementation of trainings in the local office
  • Create , update and deliver hard skills training
  • Develop and deliver soft skills trainings in collaboration with the Quality team
  • Responsible for the training material
  • Co- Responsible for the Help page in our Knowledge Management Tool
  • Generate Monthly Report to manager and other stakeholders regarding the training activities
  • Assist in conducting monitoring and coaching activities in collaboration with the Quality team
  • Other related responsibilities, to be assigned by Management if necessary
  • Your Profile

  • High Education, preferably in Education, Coaching, Training, People management, and / or Communication studies
  • Excellent communication and presentation skills
  • Excellent language skills in local language and fluent in English Flexible and reliable
  • Experience with contact center operations and functions across multiple departments
  • Organization and time management skills
  • Ability to work and negotiate in a team environment
  • Ability to work independent of supervision
  • Positive attitude, good judgement, and strong work ethic
  • Exceptional training (adult learning) skills and interpersonal communication skills
  • Organization and time management skills
  • Ability to work and negotiate in a team environment
  • Ability to work independent of supervision
  • Positive attitude, good judgement, and strong work ethic
  • Flexible, team builder & people person
  • Our Offer

  • Work in a young, dynamic and international eCommerce company with flat hierarchies
  • Short decision-making processes and room for initiative
  • Company contribution toward your pension saving
  • Awesome (global) team events like the summer party, skiing trip and more!
  • A challenging environment that will stimulate you to grow as a professional
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