Technical Call Center Specialist
Technogym S.p.A
Netherlands
5 dagen geleden

Mission of the Role

To guarantee timely, complete resolution of problems reported by clients and assure customer satisfaction with professional expertise & technical standards Key Role Responsibilities

  • Guarantee resolution of customers problem Handling of support requests originating from the market (Customers, Agents, etc.)
  • Entering and managing support requests into the information system (BaaN / CRM - SFDC)
  • Guaranteeing customer satisfaction with professional expertise & technical standards (FTFR, phone responsiveness, )
  • Guaranteeing Customer data accuracy from the Install base Required personal & technical skills
  • English
  • Knowledge of Digital and IT tools
  • Negotiation techniques
  • Knowledge of sales techniques (on the field and on the phone)
  • Knowledge of TG products
  • Management of service orders
  • Management of client requests and complaints
  • Management of subcontractors
  • Electronic / mechanical engineering
  • Knowledge of fitness, performance, health and product use
  • Technogym style, belonging to the brand
  • Wellness life style
  • Transparency, intellectual openness and team work
  • Internationality
  • Focus on results and accountability, striving for excellence
  • Having charisma and ability to influence others, make the difference
  • Having a sense of initiative and energy / proactivity
  • Having vision and the ability to be innovative : being a change agent
  • Execution : make things happen
  • Curiosity, listening skills, humility and passion
  • Commitment, dedication and availability
  • Speed of thought and creativity
  • EEO Statement

    Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

    Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

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