Technical Service Representative (m/w) English / German
Unique Personalservice GmbH (Köln Office & Finance)
Maastricht, NL
5 dagen geleden

Ins neue Jahr mit einer neuen, spannenden beruflichen Herausforderung starten!?

Für einen renommierten Kunden suchen wir Sie im Rahmen der direkten Personalvermittlung zur Festeinstellung als Technical Service Representative (m / w) am Standort Maastricht (Niederlande).

Unser Angebot

  • Working hours 40 hours a week, shifts include nights and weekends
  • Working in a growing international company in a young, ambitious, professional and dynamic environment
  • Direct contract with our client
  • A comprehensive relocation package is applicable
  • A competative salary
  • Bonus possible
  • Ihre Aufgaben

  • Accept incoming support requests, incidents and problems
  • Log all activities in the ticketing tool
  • Participate in the setup and the further development of this new business
  • Resolve minor training issues on the phone
  • Resolve reported issues according to pre-defined use cases
  • Report undefined issues to higher level
  • Identify weaknesses in Customer Service Center processes or tools and create awareness
  • Identify problems that can effect Customer Service Center processes and escalate accordingly
  • Support users with process knowledge and case specific routing
  • Ihr Profil

  • Advanced communication skills (B2C and B2B)
  • Extensive knowledge of customer service required
  • Mother tongue German
  • Good knowledge of the English language
  • Advanced skills in customer support and problem solving
  • Affinity with IT - Computer literate (e.g. Internet & browser technology)
  • Affinity with vehicle technology (e.g. telematics systems)
  • Proficient understanding of relationships between internal and external processes
  • Advanced knowledge of interactions between tools and support systems is capable of handling advanced tasks in combination with regular workload without detriment to own stress level
  • Acts as a brand ambassador
  • Supports strategic direction even if in conflict with own view
  • Begeistern Sie uns mit Ihrem Talent!

    Wir freuen uns auf Ihre Bewerbung unter Angabe Ihrer Gehaltsvorstellung und des frühestmöglichen Eintrittstermins. Bitte senden Sie uns Ihren Lebenslauf auf Englisch zu!

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