Customer Service Representative Dealer Service (Maternity Leave Cover)
2 dagen geleden

Your role :

We’re in business to save our home planet.

Your role will contribute to this mission by delivering an excellent customer service and sales administration service to Patagonia’s Dealers.

Key accountabilities :

Country specific Dealer Service tasks

  • Provide a fast, reliable and high-quality customer service to the dealers contacting Patagonia Europe.
  • Managing the returns and repairs.
  • Work with the Patagonia systems and manage the dealers’ orders, follow up with adjustments, cancellations, pro forma invoices / prepayment.
  • Become familiar with all regular tasks of the Customer Service department in order to handle all related service issues for dealers.
  • Provide help and support to the agents of the territories (s)he is working on, mainly in the daily relationship with dealers and administrative tasks.
  • Monitoring delivery problems with our warehouse, communicating them to our clients and solving these issues.
  • Sell ATS (Available-To-Sell).
  • Provide reports and statistics to Dealer Service Manager, Representatives and Agents.
  • Work closely with the Credit department on credit holds accounts and collections.
  • Other ad-hoc customer service tasks.
  • Pan-European Dealer Service Tasks

  • Managing the samples ordering process.
  • Assisting on ad-hoc in-season tasks such as clean-up of the orderbook.
  • Assisting on the IT tickets coming from the DS & Sales teams.
  • Providing support in statistics.
  • Back-up to other Dealer Service Representatives.
  • Other ad-hoc tasks.
  • Pre-requisites :

    In order to succeed in this role, it is expected that you will be / have :

  • Language Skills : Fluent in English.
  • Other languages are a plus.

  • 1-2 years of experience in Customer Service or Dealer Service.
  • Diploma or Bachelor Degree qualification desirable.
  • Excellent communication and interpersonal skills.
  • Excellent customer service skills with both internal and external clients.
  • Strong linkage with the Patagonia business and mission statement.
  • Flexible and adaptable, with great attention to details.
  • Ability to work on own initiative.
  • Advanced level of computer skills (knowledge of Excel a must, Microsoft AX would be a plus).
  • A natural flair for sales is an advantage.
  • Employee Conduct

    It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-

    workers, customers and vendors.

    Please make sure that your CV and cover letter are in English.

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