International Sales Support Representative (medior & senior level)Job DescriptionCheck this fantastic role as anInternational Sales Support Representativein which you will be part of a completelynew international teamconsisting of different nationalities! You will be a Brand Ambassador for the German, French or Spanish region, you are one of the main contacts for the regular wholesale - , consignment -, franchise - and B2B customers.
This means you will be in charge by supporting and selling the brand products to a strong portfolio of customers via inside sales activities.
You are responsible for providing an outstanding level of service in order to strengthen the relationship between G-Star and its customers.
A passionate brand builder is what we are looking for! You treat customers with a friendly attitude and try to resolve their problems or questions as efficiently as possible.
You’ll be also responsible for monitoring each transaction within the consignment business model and maintain current inventory levels, ensuring quantities that appear in the system are accurate for planning of purchase, finance, promotions and marketing activities.
Moreover, you support the sales team and advise them on various SBO topics in order to maximize business opportunities.Tasks and responsibilities of the International Sales Support Representative :
Work cross functionally with Sales, IT, BICC, EDI team, merchandise planner and allocation teams
Monitor and control item availability, changed lead times, deliveries, packing slips and invoices and inform all stakeholders accordingly in case of discrepancies
Act as the key stakeholder for set up of new customers, customers on B2B and in onboarding customers to the consignment process
Support and monitoring accuracy of the order entry at account level
Monitor & control inventory and sales movements and undertaking the necessary corrective measures in case of discrepancies
Monitor inventory statement is sent periodically to the consignee from finance department
Control of proper EDI data exchange, first point of contact for EDI issues and owner of Master Data for customers in SAP
Organize and perform together with sales physical stock investigations at consignment locations and address any problematic areas, highlighting discrepancies on stock level, merchandise damages and any other critical issues
Monitor invoicing or Self-Billing and mark down activities in SAP
Monitor and support occasional audit on reported inventory by the consignee
Central role in yearly settlements and leakage numbers
B2B customer service and support on order intake
Order book management
Support and follow up on sales appointmentsIn this role you will report directly to the Retail Operations Director with a dotted line to the General Manager Wholesale.
Company ProfileThis Global (denim) brand is a place for collaboration, inspiration, and innovation. Working alongside like-minded people, feeding off one another’s energy and drive.
This company is a place to express and grow your specialization n a dynamic environment that values proactivity and innovation.
Hands on to get things done, they strive to make the impossible possible.Job Criteria International Sales Support Representative (medior & senior level)
Bachelor’s degree / Master degree and a minimum of 3 years’ experience in similar customer service / sales support role
Because of the vision of the company and to support the "diversity" of people we love to connect with internationals from abroad who are already living in The Netherlands!
Customer and solution oriented
Interest and enjoyment in working with people
Polite and tactful personality
It'is important that you have strong analytical qualities because you will be working with a lot of data and numbers
Ability to plan, able to work under pressure
Efficiency, organizational, administrative and communicational skills
Apparel (denim) / fashion product knowledge is an advantage
Industry : preferably Denim / Fashion or Luxury Goods; Beauty & Cosmetics
Excellent verbal and written communication skills in English, German (native), French (native) or Spanish (native)
Computer literate and comfortable using MS Word, Excel and OutlookFulltime positionREGION : North HollandCONTACT : Ananda Erich