Channel Support Agent (French + English)
Setra
Eindhoven, North Brabant, Netherlands
3 dagen geleden

Job Summary

As a Channel Support Agent you are responsible for : the effective processing and logistics flow of our total order flow process in a selection of region (s) and customer satisfaction within the EMEA 1Fluke Order Management Team.

Job Description

  • Process orders and complaints by taking appropriate actions by researching and resolving problems or complaints regarding inaccurate and / or improper deliveries, damages, and claims.
  • Supply all required information and documents regarding delivery, customs regulation and formalities, transportation / shipping, and invoicing.
  • Inform the channel partners about prices, delivery times, content of the order and any other commercial information by phone, email and online.
  • Process quotes based on sales or channel partner input
  • Responsible for continuous improvement of customer satisfaction
  • Why should you join this team and role, and what can we offer you?

    Channel Support Agent in 1Fluke Order Management EMEA Team has many benefits :

  • To learn and develop yourself as a customer support agent and work and learn from your team members in this international environment.
  • Learn how the business : Fluke IG / FNET and FCAL works and understand the way of working in the many regions which we have in our Order Management EMEA Team
  • Working and building strong relationships with the Channels to continuously improve the customer satisfaction
  • Education :

    Associate degree / college diploma

    Experience :

    Previous experience in general office, accounting, shipping, or transportation is preferred, export knowledge and compliance regulations as well

    Hard skills :

  • Good computer skills
  • Fluent in these languages : French and English
  • Able & willing to work in Netherlands (has a work permit)
  • Good communication skills
  • Soft skills :

  • Being a team player
  • Independent
  • Problem solver
  • Can-do mentality
  • Customer obsess
  • Dear applicant, to make your application process easier; Please skip filling the fields and only upload your resume and possibly a motivational letter as a PDF using your first and last name as the file name.

    Example : firstname lastname.pdf

    Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets.

    With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

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