Customer Service Engineer, Netherlands
PerkinElmer
Leiden
6 dagen geleden

Purpose

The purpose of the OneSource Customer Service Engineer is support the OneSource Enterprise program at our client facilities across the Netherlands e.

g. Oss, Haarlem, Leiden, Boxmeer etc.

With deep industry knowledge, OneSource addresses our clients’ lab requirements to help optimize their business outcomes, delivering everything from everyday instrument repair to data integrity services.

OneSource takes a one-of-kind managed approach, utilizing a powerful, interwoven suite of solutions including analytics, compliance, laboratory computing, scientific lab support, asset management, lab relocation, and other services.

Responsibilities

  • Performs maintenance, repair and validation of laboratory instruments and their accessories
  • Organizes routine maintenance activity allocated on a monthly basis using client CMMS
  • Maintains inventory of service parts, tools and test equipment
  • Actively demonstrates compliance with performance targets
  • Ensures that all tools and test equipment are calibrated and valid to perform services required
  • Makes returns of all fully completed service documentation including Service Reports, Time Sheets, Expenses Claims, etc, routinely as required
  • Coordinates and manages all third party vendor activity onsite
  • Maintains high level of customer satisfaction while performing the above
  • Person Specification :

    Qualifications

  • Bachelor’s degree or equivalent (HBO, HTS) in Electronics or ChemistryIf bachelor’s degree or equivalent in Electronics, Chemistry knowledge is a plusIf bachelor’s degree or equivalent in Chemistry, an affinity for electronics and hands-on experience with instruments is a must
  • Experience

  • Previous Field Service experience and / or experience as lab technician working with analytical laboratory equipment
  • Scientific and technical background or knowledge in relevant analytical disciplines is a definite plus especially Gas Chromatography (GC), Liquid Chromatography (LC)
  • Previous experience of servicing Waters, Agilent or Beckman Coulter instruments an advantage
  • Familiarity with GxP and CDS Empower preferred
  • Competencies

  • Exhibits an assertive personality with a strong bias for action and a results-orientation
  • Good analytical skills to solve problems autonomously
  • The ability to work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
  • Good working knowledge of Dutch and English spoken and written
  • Strong written and oral communication skills
  • Good interpersonal skills and a team player
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