To receive, investigate, and respond to technical assistance requests and warranty claims in a professional manner.
To ensure compliance with customer and internal Service Level Agreements.
To ensure that a high quality, professional profile is maintained in all aspects of field service.
To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required.
To mentor less experienced members of staff.
To deal with general support calls, to include Project calls.
To be involved with pre-sales technicalities.
To participate on regional 24 / 7 out of Hours Rota where required in line with business needs.
To act as cover’ engineer on Out of Hours when / if required.
To analyse information and evaluate results to choose the best solutions and solve problems.
To identify complex problems and review related information to develop and evaluate options and implement solutions.
To work closely with others within the Service Operations Department.
To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
To maintain up to date technical knowledge and expertise in accordance with industry standards.
To maintain and build relationships with customers to assist in sales and maintenance activities.
To adhere to the company’s policies and procedures, maintaining a professional standard of conduct and upholding the reputation of the company at all times
Any other duties as required by the business
Must have experience in IBM, Storage, Tape, Controllers and Mid-range to include I and P Series.
Experience with Sun, Dell, and HP hardware, X86 Platform, Netapps, Fujitsu Prime Power, EMC and Cisco desirable.
Previous experience of working within the IT Maintenance Services Industry.
Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
Must have strong written and verbal communication skills, including the ability and confidence to liaise directly with customers.
Strong organisational skills.
The ability to effectively prioritise and execute tasks in a fast-paced, high pressure environment.
Must be flexible to work outside of core business hours where business needs require.
Competent and confident in the use of technology with good analytical skills.
Plan and prioritise one’s own workload, act on own initiative and effectively manage a multi-faceted workload.
A confident and adept communicator with the ability to persuade, influence and quickly establish effective working relationships.
Satisfactory employment verification commensurate to the requirements of the role
Accompanied with the many highlights of moving to Amsterdam there are some "life things" that need to be sorted - like securing a job, finding housing, getting suitable health insurance, meeting a network of new friends, and more.
We help you navigate the odds and ends of relocating so you can focus on the fun parts of exploring and getting settled in your new home.
Please contact resourcing up-starter.com if you are interested in this position.
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