ROLE : Credit Collector LOCATION : APL Logistics Netherlands, Rotterdam APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets.
These solutions include Order Management, Distribution & Fulfilment, Customs Brokerage and Transportation products delivered across six regions.
We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to understand and solve complex problems that span systems and processes.
With roots in ocean shipping and rail transport, our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.
At the heart of our offering is a global, cross-functional ability to manage customer orders from origin all the way to final destination via a network of global professionals.
ROLE OVERVIEW : In this role you will :
Maintain a dedicated portfolio of credit customers for APL Logistics in the EMEA region
Perform collection follow-up actions to ensure customer settle the outstanding within the agreed payment terms
Ensure the system is up to date with proper collection Status Codes
Liaise with internally to solve customer queries and disputes
Assist and supports the Working Capital Manager in all AR related activities
KEY ROLE ACCOUNTABILITIES :
Performs collection calls to customers whereby the aged debt is being discussed to collect within the agree payment terms
Forwards and coordinates all customer queries within the organization
high level of admin and communication skills are the key driver)
Minimizes bad debt exposure through consistent collections
Monitor accounts to identify overdue payments and outstanding debts
Investigate historical data for each debt or bill
Resolve billing and customer credit issues
Liaise with cashier team to identify the details of the incoming payments and ensure correct fund allocation
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Performs any other ad-hoc supporting tasks as assigned by the management
YOUR QUALIFICATIONS :
1-3 years of experience as a Collection Specialist / Credit Controller or in a similar role
Knowledge of billing procedures and collection techniques is advantageous
Working knowledge of MS Office, specially Excel
Comfortable working with targets
Excellent communication skills (written and oral)
Skilled in negotiation
Patience and ability to manage stress
Languages : Dutch native / high proficiency, fluency in English, any other European language is a plus
WHAT WE OFFER :
Training and development
Good compensation package
Inclusive, familial culture & international environment
Location in the city of Rotterdam / Flexible remote option
At APL Logistics we’re all here for a single purpose to deliver. In return, expect us to be equally committed to delivering for you, too.
Opportunities to grow and progress. Are you looking for a job that challenges and promotes your career growth? Join us, and you’ll see how everything depends on our network of passionate colleagues, clients and partners.