Enterprise Customer Retention Manager, German Language
Amsterdam, Netherlands
5 dagen geleden

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices.

When our offices re-open, every Atlassian will have the choice to work from an office or from home .Are you passionate about turning customers into loyal fans?

Would you like the opportunity to work in a company that's experiencing fast growth and helps fuel its success by expanding customers within their current product portfolio?

If yes, then read on!We are looking for a motivated, customer-centric individual to join our Loyalty Advocates team. This opportunity is perfect for someone with an unmatched passion for building customer loyalty.

If you have experience engaging customers in conversations about product offerings, if you can thoughtfully establish rapport by phone and email, if you are analytical and results-driven - we want to talk to you! Our mission is to maximize customer retention rates and promote product expansion through proactive outreach to a broad spectrum of customers around the globe.

You'll be responsible for tracking sales activities and customer data within our internal systems (Salesforce). You'll be expected to maintain a deep understanding of product updates and new offerings and have the ability to articulate those improvements to increase customer awareness, as well as the ability to identify and drive cross-sell and up-sell opportunities.

You will join our amazing Field Operations team, and be able to collaborate with other teams all over the world, including Austin, San Francisco, Amsterdam, Manila, and Sydney.

On your first day, we'll expect you to have :

  • Experience with inside sales, software renewals, customer success or other relevant business areas
  • Empathy for the customer experience across a wide variety of countries and cultures
  • Demonstrated experience driving value for customers across multiple product offerings
  • Ability to understand technology and clearly articulate a value proposition to customers
  • Ability to be decisive and prioritize among competing opportunities
  • Ability to be a team player and meet customer needs at scale
  • Excellent English, as well as as excellent German
  • It's great, but not required, if you have :

  • Any other main European language skills
  • Experience with Salesforce or other CRM tools
  • Experience working across multiple geographic locations
  • Experience operating in a targeted outreach model
  • Experience working in a channel sales model
  • More about our Team We are a global team of hard-working, passionate, and cheerful Advocates located across the United States, the Netherlands and the Philippines.

    We run our organization like a well-oiled and agile team. We're customer-focused individuals who strive to continuously improve the customer retention rate by influencing, overcoming objections, and articulating value propositions to thousands of customers.

    We aim at bringing the best experience to our customers while continually improving strategy and efficiency. Our ultimate goal is to unleash the potential in every team.

    More about our benefits Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks : ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

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