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IT Support Engineer Intern
We are looking for an IT Support Engineer Intern. Within our growing IT department, we have a dedicated team of 2 responsible for all our first line of IT support.
You will be the first point of contact for all our colleagues seeking assistance in technological issues related to hardware, software, network technologies, mobile devices, and applications at BrandLoyalty.
Manage local incidents by providing the shortest repair time possible.
Solve incidents according to end-users expectations.
Translate IT issues in less technical terms in communication with end-users.
Analyze issues by finding the root cause and initiate required follow-up.
Escalate to other solution groups and external vendors when their cooperation is required.
Learn to be a good listener and effective communicator to guide and support the end-user for the most effective use of IT-related devices.
Driven to deliver the most optimal end-user support experience together with the team.
What qualities do you bring :
Eagerness to learn within a cloud environment, nothing on-premise;
Outstanding listening skills in Dutch and English and strong communication skills in general;
A positive, service-minded can do mentality;
Excellent troubleshooting and analytical skills;
A natural problem solver with a passion for IT;
Windows 10, Office 2016, Office365, Mac OS X 10.x, and IOS 1x working experience.
Are you up for the challenge? BrandLoyalty wants you to have fun in your work, contribute to our growth and share the successes with your team / company.
This is just a short list of what BrandLoyalty can offer you :
Purpose-driven company : happy people, better business;
Personal & professional development opportunities within a multinational growth business;
Work with a team of 50+ nationalities in over 55 countries around the world;
BrandLoyalty is part of Loyalty Ventures Inc. - a leading provider of tech-enabled data-driven consumer loyalty solutions.
Exceptional terms of employment compensation, on-site gym with personal trainers, healthy daily lunches cooked by an in-house team, and spectacular team gatherings.