Customer Service Representative - Order Management - full time
Thermo Fisher Scientific
Landsmeer, Netherlands
5 dagen geleden

Position Summary

In the Customer Service Representative Order Management role you will be responsible for the day to day activities like order entry, general questions about the delivery of the products or returns, creation of new customers and complaint management, due to phones calls and emails, you will answer the customer in our internally defined service levels and provide an excellence and professional service to our customers.

You are solution orientated and find quickly resolvement of the issue to keep our customer satisfaction high.

Daily Coordination

Provide day to day support to our customers with questions via email or phone according to the internal Service Levels.

Follow up with internal functions.

Follow up on complaints and include internal stake holders.

Collaborate with Sales on customer expectations.

Collaborate with our suppliers and carriers

Collaborate with our Warehouses in Germany and France.

Interpersonal Skills / Teamwork

Develop beneficial relationships with internal and external colleagues / customers

Ability to work as part of a team to solve problems

Always perform your duties whilst acting in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement.

Embrace and participate in PPI initiatives to identify improvements

Works proactively in the one team’ framework ensuring that cover and support is provided whenever necessary

Problem Solving

Proactive attitude to problem solving

Exercises good judgment that benefits the business / customer when reaching conclusions

Constantly looks for improvement opportunities.

Minimum Requirements / Qualifications :

2 - 3 years working experience in a Customer Service role

Experience working in a complex organization (matrix organization)

Experience in order management or a logistic organization

Experience in Microsoft office

Experience in a professional way of communication to our customers

Eager to learn

Fluency in Dutch and English (Written & Spoken) French would be a positive addition

Driving license preferred.

To protect our candidates and Thermo Fisher Scientific employees during the COVID19 outbreak, all interviews will take place remotely, via video conference.

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