and responsibilities The customer service department serves all European customers and prospective customers by handling all inquiries and complaints.
All inquiries and complaints are handled by telephone, mail, fax, or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics, and general company-related inquiries.
As a Customer Service Representative (m / f) you are the most important interface between the customer and the organization.
You ensure that customer concerns and inquiries are dealt with adequately. You manage the services to customers and transfer product knowledge.
Higher vocational education
Fluency in Dutch, French and in English
Good written and verbal skills
Advanced negotiation skills
Very good knowledge of geography and culture from the country / ies you are applying for
Experience in customer care
Good understanding of customer satisfaction
Open-minded to a diversity of cultures
Ability to prioritize, analyze, plan and coordinate on high volumes
Multi-tasking is not a problem for you
Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs
Collective health insurance at discounted rates
Result-oriented bonus (variable payment) and shift bonus
Transportation plan : free bike every 3 years or; free public transport or; contribution to fuel costs
An extensive initial training at the beginning and a follow-up buddy program
Great chances for your personal and professional development