Customer Success Manager (CSM) Cisco
Customer Success at Cisco is a close-knit international team driven by best-in-class post-sales consultancy and adoption.
As a CSM, you will be responsible for driving adoption of the Cisco Collaboration solution within the greater European Market.
You will identify growth opportunities to expand Cisco’s footprint while demonstrating the value and benefit of these results to your customers.
Key to success are the cross-functional relationships that you will develop and maintain within Cisco, our partners and various other crucial stakeholders.
Executing against and reporting on Customer Success metrics, you are constantly looking to demonstrate value of the Cisco Collaboration solution to your customers.
Most importantly, we drive one another forward within the Customer Success team. Sharing best practices with your peers and Cisco colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to Cisco’s vision and strategy.
What You’ll Do
and lead value driven discussions
Who You Are
Minimum 5 years’ experience in consultative customer facing role, ideally within Tech or SaaS based company
Strategic thinker, account management, and strong commitment to customer success
Proven team player and willingness to work closely with cross-functional partners
Comfortable working in a fast paced, dynamic environment to meet evolving business
requirements a self-starter!
Additional languages considered a bonus!
Education or equivalent experience : 4-year higher education degree