Team Leader, ECP Publishing Support
17 uur geleden

Do you have experience in a team lead role and are you ready for your next step? Would you like to work in a fast pace environment like Publishing?

We are now looking for a Team Leader, ECP Publishing Support!

The ECP Team Leader will be part of the central Publishing Support Team responsible for editorial payments (finance) and contract support (legal).

The Publishing Support Team falls under the Publishing Services Department, one of the supporting units within Science, Technology and Medical Journals (STM Journals).

In this role, you will manage a team of Publishing Assistants who globally support publishing staff across the Physical Sciences, Life Sciences & Social Sciences and Health & Medical Sciences publishing units with the ultimate goal to support the acquisition, maintenance, and development of high-quality STM Journals content.

You will be based in Amsterdam, reporting to the Team Leader Publishing Support Staff.

Your responsibilities

Daily supervision of a team of 6 8 FTEs, including management of the annual performance cycle.

Sets ambitious targets (OKRs) for team members, and is responsible for delivery of overall team results

Contribute to ongoing improvement of operational excellence of ECPs’ processes, systems and workflows

Initiate and participate in improvement projects.

Display advanced problem solving skills and is able to coach more junior staff to a senior level

Acts as the liaison / POC for senior staff in STMJ, being a spokesperson on behalf of the ECP team aligning annual budgeting and contracts review cycle.

What you should bring

College degree level

3+ years of people management experience in a customer service, sales support or supply chain environment

Ability to quickly learn Elsevier's databases and internal systems

Strong leadership and management skills, including coaching on performance, coordinating activities, quality and work process

Experience in onboarding new starters, evaluation and recruiting new talent

Excellent verbal and written communication skills in English

Excellent people skills

What we offer

  • We welcome you to a truly global, dynamic and challenging environment with great opportunities for personal development, an enjoyable team culture and a strong enthusiasm for diversity;
  • Elsevier’s benefits are also very competitive.

    Elsevier is an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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