Our client is a professional Pharmaceutical organisation, based in Noord-Brabant Netherlands. You will be working in the Supply Chain department.
You will assist the Customer Service department and ensure optimal internal and external customer satisfaction in line with the companies policies and procedures.
In the role of order management :
You will be working with other customer service sub-teams to ensure set up of pre-order entry tasks is done
Screen and act on incoming orders
Provide services, monitor shipment and pro-actively handle billing & shipping block issues
Prepare export documentations
Arrange transport if necessary outside default set up
Set up special prices shipping, packaging and / or invoice instructions
Process STO orders where applicable
In the role of distribution management :
You will timely resolute of drug product issues or transport issues affecting timely and in full shipping to customers
Take a proactive approach to identify breakdowns in service or systems, information flows and processes
Correct shipping documentation and timely handover to relevant departments and / or suppliers
MBO 3 or higher
1 - 2 Years of related experience in customer service or similar
Experience in working with MS-Office and ERP
Fluent in English and Czech
Experience with issue handling in a logistic environment is a plus
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Suleyman Ekiz.