About the team
Miro is building an Enterprise Customer Success Solutions team to guide our Enterprise customers on using Miro to transform how their organizations collaborate.
You will impact our customers immensely by helping them to realize their visual collaboration objectives and driving quick time to value.
You will understand our customer’s needs and proactively identify ways in which they can interact with Miro to achieve their goals!
About the role
In this role, you will work with our most strategic customers to design and prepare people for new ways of collaborating and elevate the maturity of Miro usage across the Enterprise.
To achieve this, you will lead customer discovery sessions to identify technical requirements during onboarding, deliver customer account migrations, and recommend product solutions that enable our customers to meet their business objectives.
You will serve as a meaningful link between the Customer Success team and the Product organization, as well as a key partner to our Sales, Support, and Operations teams in crafting how our product evolves with the customers’ needs.
What you’ll do
Lead discovery to identify organizational and technical requirements, then architect and demonstrate solutions that showcase the business value
Run technical onboarding and deployment for our largest and most strategic Enterprise customers, including leading discovery sessions on security, scalability, and account structure needs, through delivering training and guidance on the Miro Administrative configuration
Lead technical solutions consulting engagements with customers
Ensure onboarding and migrations projects are delivered on time and completed according to plan
Ensure flawless integration with other systems and apps, including identity management and other SaaS products and internal systems..
Advise customer on user management and account set-ups based on security, governance, collaboration and growth needs
Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
Collaborate closely with Customer Success, Account Managers, Customer Support, Solutions Engineering and Enterprise Product teams
What you'll need
2+ years experience in a customer-facing role, preferably in customer Implementation, onboarding, professional services or service delivery
Experience with technical support, such as identity providers (Active Directory, Azure, Okta) and enterprise security solutions (SAML / SSO, DLP, SIEM)
Excellent communication skills, emotional intelligence, ability to build relationships and collaborate cross-functionally
Strong sense of urgency in driving projects to completion while achieving the desired business outcomes
Fluency in German
What’s in it for you
Competitive equity package
Medical Insurance coverage
Allowance to facilitate remote working during WFH period
Weekly remote team activities to keep the spirits high
Opportunity to work for a truly global multicultural team
Lunch, snacks and drinks provided when back in the office