Technical Account Manager
Schiphol, Noord-Holland, Netherlands
5 dagen geleden

In Microsoft Services, we help businesses around the world to accelerate the business benefit derived from Microsoft products and technologies.

Working with 60,000 partners worldwide on some of the largest and most complex technological challenges around, we provide technical consulting and support services to 54 million customers.

Microsoft services are at the forefront of delivering innovative solutions across the industry megatrends of Cloud, Social, Mobility, Big Data and Security.

Account Delivery Executive, Service Delivery Manager or Project Engagement Manager whatever you consider yourself to be, this is your opportunity to work with leading edge technologies and solve complex IT and business challenges on the Microsoft platform - with a focus on promoting and driving the adoption of cloud based solutions.

Microsoft Services is currently looking for a Technical Account Manager in the Netherlands who is effective working with both senior and operational customer stakeholders to drive a range of outcomes across strategy, design deployment, operations and end user adoption.

The Technical Account Manager holds responsibility for lifecycle delivery of services from initiation to retirement.

This role is accountable for driving customer satisfaction through the effective management of multiple programmes of work whilst ensuring Microsoft Services revenue growth & profitability.


  • Represent Microsoft as the owner of all services delivered to a defined portfolio of customers.
  • Investigate the customer’s business objectives, anticipate current and future technology needs, develop a strategic technology solution roadmap and lead the proposed solution work-streams to bring customers to that future state.
  • Recommend, deliver and support solutions (technology and services) that meet the customer’s current and future needs through an end to end delivery lifecycle - from initial solution roadmap through design and deployment to user adoption and value realisation.
  • Promote the delivery of incremental services identified in the solution roadmap whilst continually looking for new opportunities aligned to the customer’s business objectives
  • Collaborate with the account team to drive continuous improvement of the management of accounts.
  • Qualifications

  • 2-4 years of experience managing the delivery of innovative IT solutions that demonstrate measurable impact on business outcomes;
  • Demonstrated ability to develop and maintain effective long-term relationships at all levels in a customer organisation;
  • Broad understanding of Microsoft technologies and industry megatrends including Cloud strategies;
  • Strong Program and Project Management skills including experience with adoption / change management;
  • Solid understanding of service management and operations management;
  • Experience in people and process capability improvement;
  • Strategic and analytical thinker with an eye for detail;
  • Bachelor Degree in Computure Science or equivalent in a relevant discipline;
  • Strong written and verbal communication skills (Dutch and English language).
  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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