As a Global Project Manager you will be driving projects that support our Customer Service business, leading projects of different sizes and scope from medium-to-large complexity including things like : rolling out new tools and processes, executing on changes that will impact roles and responsibilities, and strategic initiatives that will improve the capabilities within CS.
You will partner with senior stakeholders, as well as across Global, Regional and Local contact teams, representing multiple sub-departments within Global CS, and sometimes other departments within Booking.com as well.
To ensure the success of these you will also be responsible for the end-to-end project management including but not limited to : requirements gathering and needs analyses, getting buy-in for concepts from manager and senior level stakeholders, presentations, leading matrixed project teams, administration of the project documents & meetings, as well as constant alignment of their initiatives to the goals of Booking, the CS department, and the teams they work with.
You enjoy working across a multi-cultural, diverse team and finding the keys to communication & success together. You value collaboration and know we are stronger together.
You have a good sense of perspective, and can adjust your approach based on the situation.
You will frequently be challenged to learn & adapt to new tools & technologies and be a champion for change. This role enables an agile development environment where releases are frequent & impact many layers of the organization.
Tasks & Responsibilities :
com fast-pacing change environment