Global Operational Excellence Project Lead - Interim
Booking.com
Amsterdam, Netherlands
6 dagen geleden

As a Global Project Manager you will be driving projects that support our Customer Service business, leading projects of different sizes and scope from medium-to-large complexity including things like : rolling out new tools and processes, executing on changes that will impact roles and responsibilities, and strategic initiatives that will improve the capabilities within CS.

You will partner with senior stakeholders, as well as across Global, Regional and Local contact teams, representing multiple sub-departments within Global CS, and sometimes other departments within Booking.com as well.

To ensure the success of these you will also be responsible for the end-to-end project management including but not limited to : requirements gathering and needs analyses, getting buy-in for concepts from manager and senior level stakeholders, presentations, leading matrixed project teams, administration of the project documents & meetings, as well as constant alignment of their initiatives to the goals of Booking, the CS department, and the teams they work with.

You enjoy working across a multi-cultural, diverse team and finding the keys to communication & success together. You value collaboration and know we are stronger together.

You have a good sense of perspective, and can adjust your approach based on the situation.

You will frequently be challenged to learn & adapt to new tools & technologies and be a champion for change. This role enables an agile development environment where releases are frequent & impact many layers of the organization.

Tasks & Responsibilities :

  • Lead Global CS projects
  • Manage stakeholders & build support for projects / initiatives
  • Create & maintain project management frameworks & templates in tools such as KMS, LMS, & QM tooling platform as well as in Google Drive
  • Create & maintain documentation relating to projects / initiatives
  • Drive discipline of agility in planning, execution, & evaluation of success of projects within CS
  • Coordinate schedules, book meetings / conferences / summits as well as other events
  • Maintain high-level of engagement among geographically-diverse stakeholders through social channels, email, facilitation & setup of virtual meetings & classroom settings, as well as individual in-person meetings
  • Create & maintain project-related reporting & analyses
  • Skills :

  • We are looking for candidates with 3-5 years experience across a similar project management role that drives projects on a global scale
  • Relevant project management certifications preferred such as PMI / PMP or Prince2
  • Experience and knowledge in learning and / or personal development
  • Agile PM experience preferred and the ability to drive projects in an agile working environment
  • Strong stakeholder management skills when dealing with a culturally diverse, matrixed organization and team
  • Highly analytical and comfortable dealing with financial, operational performance, and other data
  • Flexible and capable to find the right balance between structured problem analysis and project management and agility to deal with B.
  • com fast-pacing change environment

  • Adaptive to different organizational structures & fast-paced environment
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