Customer Assurance Officer
3 dagen geleden

Are you a determined, enthusiastic, skilled customer experience professional with strong analytical skills and a passion for customer satisfaction? If so, please read on!

Nissan are looking for a talented individual to join their newly established Customer Assurance team based at Nissan Motor Parts Centre, Amsterdam.

The Customer Assurance Officer will work alongside our Parts Warehouse and Importers to develop tools and processes to reduce the number of Customer Off Road (COR) cases, with the aim to reduce impact on Customer Experience.

Background and Experience

  • Bachelor’s or Master’s degree and some related experience in a B2C process improvement role relating to customer experience or satisfaction
  • Analytical skills; ability to analyse output and judge accuracy
  • Handling a wide range of cross functional activities in a dynamic International environment
  • Capable to think outside the box and implement new solutions, processes and guidelines
  • Sensible approach working with different people at different levels e.g. Markets, Management
  • Proven knowledge of MS access, Excel and PowerPoint
  • A good team player who questions the norm and strives to best in class
  • Experience in or understanding of automotive industry or dealer operations is a plus
  • Benefits

  • 36 days annual leave
  • Holiday allowance
  • Collective health insurance
  • Pension insurance
  • Bicycle project
  • Commuting allowance based on pub transport
  • Business travel, accident insurance + discounts on other insurances
  • Employee benefit for the purchase of a new car, parts and accessories
  • Competitive base salary + 13th month
  • Apply now to hear more about this dynamic role as part of Nissan’s Total Customer Satisfaction team!

    Nissan is a leading car manufacturer, available in 160 countries and selling over 5.4 million vehicles annually. The brand has earned its own place in the market due to continuous innovation.

    Our vision is to enrich people’s lives. We introduced trendsetting cars like the QASHQAI, JUKE, GT-R and the LEAF, world's best-

    selling 100% electric vehicle for the mass market. Moreover, we provide top level service to customers.

    NISA’s Total Customer Satisfaction (TCS) organization is based in the European region and responsible end to end for customer satisfaction.

    This responsibility is for both product as well as experience throughout the complete lifetime of the customer journey

    As part of TCS - Customer Experience Quality (CEQ); Customer Assurance (CA) team is leading such topics as Vehicle Campaign completion, Experience investigation, Dealer Audits and Customer off Road program (COR).

    Team’s objective is to identify & resolve key customers issues through Gemba (audits) and ensure consistent customer experience processes are applied.

    All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture and sell high-

    performance, fun to drive vehicles. Nissan is an Equal Opportunity Employer for all. Applicants will be considered for all positions regardless of race, gender, military status, disability, or any other status protected by law.

    Amsterdam Netherlands

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