Service ManagerRead moreApply
Royal IHC
2 dagen geleden

Your job

As Service Manager, you are responsible for the day-to-day management of Field Services at IHC Services, based in Kinderdijk.

As Service Manager, you will ensure that day-to-day operations are structured, run smoothly and are delivered OSBIT. You are responsible and accountable for the development of Field Service as a competence centre and also as an operational service line.

The role will require you to develop a strategic approach and development plan to service our customers’ needs. You will also embed this within our business development road map, covering all aspects that are required to deliver a class-

leading service experience to our internal and external customers. As Service Manager you are also responsible for the following :

  • ensuring that the department objectives (including operational performance and SLAS compliance) and development projects are delivered OSBIT
  • ensuring that KPI's are developed, monitored and complied with, deviations are investigated and mitigation / follow-up actions put in place and executed
  • managing and overseeing day-to-day operations (without losing sight of the details and the development road map)
  • participating in the management team of Asset Services
  • signalling and monitoring of operations, your team and all additional work
  • taking ownership of and managing the Field Service skills matrix, which you shall continually develop, and integrating a structured training plan to develop and deepen the necessary knowledge, skills and capabilities to ensure our Field and Service staff continue to deliver added value to our customers.
  • managing + / -50 FTE including the performance management and appraisal processes
  • taking ownership of your department’s business plan, also integrating your strategic development road map within the business plan on an annual basis
  • developing and taking ownership of SHEQ plans for Field Service, and working in collaboration with the SHEQ department on the development, maintenance and implementation of said plans.
  • Your profile

    As Service Manager, you have experience in managing field engineers, customers, contract execution and internal stakeholders.

    You will have previous experience in managing a department, and owning and executing strategic service development. You are able to keep a cool head in times of stress and can ensure that everything is done without losing sight of the needs of your team and customers.

    You are an excellent communicator with a tactical vision, great empathic skills and technical competence is also essential.

    In addition, you have the following profile :

  • higher vocational education (HBO) and at least five years of relevant professional experience
  • experience with team management and incident management
  • excellent English skills are required and Dutch skills (written and verbal) are a considerable advantage
  • you are an excellent people manager with great interpersonal skills and ability to communicate at all levels (shop floor to director level) within internal and external customer bases
  • experience with planning tools and project management tools is required.
  • Please note, an online assessment and screening may form part of the recruitment process. Only candidates with a valid EU work visa will be considered as viable candidates.

    Our offer

    Royal IHC offers you as Service Manager a challenging job within a successful and dynamic company with a reputation for being a worldwide leader in technological innovation.

    In addition, we offer you a competitive salary, professional development opportunities, travel allowance, profit share, pension allowance, training courses and at least 40 days of leave per year.

    Our organisation

    As Service Manager, you will work at IHC Services, based in Kinderdijk. IHC Services is the global market leader in the construction of tools at sea and an important player in the field of complex custom-

    built offshore and dredging ships and equipment. IHC Services’ core mission is to be the preferred supplier for all services relating to the offshore, dredging and mining industry.

    From the head office in The Netherlands and with employees working from sites and offices on a global basis, we’re able to ensure a local presence and support for customers on every continent.

    We offer 24 / 7 Service worldwide and services typically include Repair, Rental, Renovation, Condition Based Services, Feasibility studies, Life Cycle Engineering, Parts & Logistics and Training & Consultancy.

    With our commitment to technological innovation, in which sustainability and safety are key, we strive to continuously meet the specific needs of each customer in a rapidly evolving world.

    For more information please check

    IHC Services is part of Royal IHC (IHC), the global market leader in the construction of specialized ships for wet mining and dredging activities, and an important player in the field of complex custom-

    built offshore ships. However, we do not stop there. For every ship, we also develop advanced equipment that is integrated seamlessly.

    In addition, we offer life-cycle support to our customers, which is available worldwide and for the lifetime of our products.

    If you look at our customer base, you will find prominent dredging companies, oil and gas conglomerates, offshore contractors and national governments.

    With offices worldwide, IHC has an international orientation. Today we have 3,000 colleagues working in various locations across The Netherlands and overseas.

    For more information about Royal IHC please check .

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