Start Your Journey With Us Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head.
Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.
W guests soak it in and live each day with a mantra : Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Start your career as New Business Development Manager at the W Amsterdam where design , music and fashion connect to our guests and create an extraordinary dynamic for the city of canals.
Split across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings.
A magnificent icon where our guests step inside the W Amsterdam and go straight to the top and check in at our rooftop W Living Room.
Experience the innovative design and luxury of our 238 stylish guestrooms, including 25 suites, three WOW suites and two lavish Extreme WOW Suites.
Get in on the fun and transform your dreams into reality. Apply now and Deliver Whatever / Whenever to our guests, Connect to the Extraordinary & Surround yourself with what’s new / next.
Located near Dam Square, W Amsterdam is right in the heart of the city, just steps from the iconic canal district with its vibrant restaurants, bars and nightlife scene and an easy stroll to the boutiques of the 9 Streets district.
The Business Development Manager is responsible for achieving outbound call, new account and opportunity generation goals of the Sales Office.
A key focus of the job is to call potential new accounts and re-solicit past business to achieve and / or exceed targeted business development activity and opportunity development objectives.
Additionally, the incumbent will ensure an accurate and timely lead turn over to the Large Group, Core Group and / or Select Service & Extended Stay Group and Catering teams in the Sales Office and / or Account Executives after converting cold leads to warm leads.
This position supports Marriott’s Sales & Marketing vision and drives customer loyalty by delivering excellent customer service with each customer interaction.
Education and Experience
2 years’ experience in proactive lead generation, preferably in the hotel industry.
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
Candidate must possess a valid work permit for The Netherlands.
Knowledge of property-specific business segments (e.g. group, catering, transient).
Knowledge of Marriott International and hospitality industry in general.
CORE WORK ACTIVITIES
Conducting Sales and Marketing Activities
Achieves outbound calling and ensure customer satisfaction.
Proactively solicit potential new accounts or business opportunities by leveraging business intelligence from Sales & Marketing Planning and Support and from third-
party data sources to generate leads.
Proactively identifies and solicits new business opportunities and contacts.
Re-solicits non-managed realized opportunities including Turndowns, lost opportunities and actualized
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
Builds and maintains rapport with customers throughout the sales process.
Effectively presents market hotel benefits and features based on customer needs.
Utilizes negotiation skills and creative selling abilities to uncover new business.
Works collaboratively with the Large Group, Core Group and Select Service & Extended Stay Group and Catering teams in the Sales Office and Area Sales teams to ensure that sales efforts are coordinated, complementary, and not duplicative.
Establishes and maintains complete and up-to-date lead information on each account in SFAWeb CIto ensure accurate reporting.
Processes all leads and responds to customer inquiries in a timely manner.
Effectively qualifies and maintains customer’s long-term business potential and refer customers to market, field, hotel or national sales office, as required.
Keeps appropriate parties informed of trends, opportunities, market changes, as needed.
Verifies accurate and timely lead turnover to Area Sales and / or the Sales Office teams.
Effectively handles customer care issues and as necessary, refer them to the appropriate owner.
Understand and actively utilize company marketing initiative / incentives to convert cold leads to warm leads.
Effectively leverage other Sales Office resources and administrative / support staff to achieve personal and team related revenue goals.
Perform consistently in the areas of sales, meeting production goals each period / quarter / annually.
Performs business travels to explore new markets and to represent W Amsterdam on business fairs and roadshows.
Performs other duties, as assigned, to meet business needs
initiates, focuses, and monitors the efforts of self and / or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Learning and Applying Professional Expertise
List out all discipline technical competencies relevant to this position. For example : (see : link to CLS page with technical competencies)
oGeneral Hotel Operations - Knowledge of the operating principles and practices of all brand / hotel-specific functions to support successful operations of the overall property (e.
g., Engineering / Maintenance, Event Management, Finance and Accounting, Human Resources, Legal / Contracting, Food and Beverage, Guest Services / Front Desk, Sales & Marketing, Security / Loss Prevention, Retail / Gift Shops, Spa, and Recreation / Health Club).
oBasic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
oMathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
oOral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
oReading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
oWriting - Communicates effectively in writing as appropriate for the needs of the audience.