Order Management / Inside Sales
Bioventus
Hoofddorp, Netherlands
6 dagen geleden

Description

Are you ready to work for a more active world?

At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen.

Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives.

Who is Bioventus?

We are the market leader in developing clinically proven and cost-effective orthobiologic solutions for surgical and non-surgical bone healing and osteoarthritis, with products recognized for their safety, innovation and effectiveness.

  • $350+ million in annual revenue
  • 700 employees worldwide
  • Helping 400,000+ people every year
  • The Bioventus team always puts patients at the forefront, and their needs are the priority in the choices we make and actions we take.

    Order Management / Inside Sales Fluent English and Polish or Italian.

    2500-3000 base dependent on experience based on 40 hours, plus benefits and bonus scheme - Medical sector Start ASAP Hoofddorp, 6 month contract.

    Hours 10am-6pm Monday to Friday)

    What you’ll be doing

    As a professional order management / inside sales coordinator for the UK and Polish market, you will be responsible for performing day-to-day tasks such as order entry, in-outbound(up) sell, clean order process, coordination with Supply Chain and 3rd parties, problem resolutions, complaint processing, returns process, Service Delivery etc.

    to effectively support the needs of the business to service its customers.

    The job exists of inbound and also outbound calling.

  • Calling Clinics / Hospitals to establish and to improve the relationship with them
  • Calling patients to help them with self pay options, so they can have treatment.
  • You must be able to ask consultative questions and to effectively handle objections.

    We are continuously looking to improve the number of patients that receive treatment, there will be all kinds of projects where you can help the patients getting treatment and the business grow and at the same time.

    We are looking for super proactive people with an optimistic view on life and business, a getting things done mentality.

  • Input all paper based (email, fax and web) sales orders on day of receipt;
  • Process all quotation requests ideally within timeframe agreed with sales manager or customer;
  • Process and expedite customer orders as required and resolve any customer billing discrepancies which includes contacting the appropriate departments and people to ensure the smooth processing and shipment of orders;
  • Communicate with patients to troubleshoot issues (product, shipping, pricing) and provide resolution in order to restore confidence in our products and services;
  • Coordinate / initiate product complaints by collecting and documenting data from the patient to determine the issue and escalate as appropriate;
  • Raise stock returns and collections on day of request and ensure they are credited within agreed timeframe;
  • Supports sales force by interfacing with patients, physicians, health insurance companies and employers to handle inquiries, troubleshoot problems, and routine follow-up calls and / or written communications;
  • Maintains and documents complete, timely, and accurate patient billing information regarding all services rendered by the company’s products and services.
  • What you’ll bring to the table

  • You hold a college degree or equivalent;
  • Near nativelevel English is essential and Polish or Italian fluency required, other languages are a plus;
  • 2+ years’ experience in an international order management position;
  • You are an active learner, seeking and leveraging opportunities to gain new skills, knowledge, and experiences;
  • Strong critical thinking and analytical skills;
  • Proficient knowledge of MS Office Suite, especially Excel & PowerPoint;
  • Knowledge of SAP or similar system;
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • What you’ll receive

  • The satisfaction of driving real change in the industry and people’s lives
  • A diverse global community of people who are driven by a shared purpose to help patients
  • A business that acts with integrity in all interactions with co-workers, leaders and customers
  • We value others and build success by appreciating differences in thought, opinion, background, skills and perspectives
  • An environment of continuous learning and development
  • Flat organizational structures which elevate employees’ level of responsibility
  • Meaningful opportunities for professional development and mentoring
  • Competitive compensation package, including bonus
  • Are you the top talent we are looking for?

    Apply now! Hit the Apply button to send us your resume and cover letter.

    We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply.

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