Position Description :
This newly created Level 2 Premier Technical Support Specialist role isprimarily a senior technical role and will work within Premier TechnicalSupport team, interacting with the Lenovo Product & Quality teams, DeliveryPartners as well as corporate customers to identify fault trends & technicalfixes that lead to resolution plans within the client product (notebooks,desktops & tablets) install base.
This activity will include, working onescalations from Level 1 support teams as well as specific cases identified bythe quality and Resolution Management teams.
You will also act as a TechnicalMentor to Level 1 Support technicians.
Day-To-Day Tasks :
Position Requirements :
Key Competencies Needed :
Candidate Pre-Requisites :
5+ years of experience in Client Technical Support roles.
Experience within IT Services and Working with Field Service Providers
About Lenovo Services
We think and act differently!
Lenovo Services adopted a new way towards a smart transformation to become asolution-based company. Services offer a comprehensive portfolio of servicesthat support the full lifecycle of the Lenovo products.
At every stage fromplanning, deployment, support to asset disposal we offer the expertise andservices to more accurately budget for the customer s IT expenses, deliverbetter SLA and generate greater end user satisfaction.
Shape a new Services culture with us!
Lenovo is a $46 billion global Fortune 500 company and leader in providinginnovative consumer, commercial and enterprise technology.
Our portfolio ofhigh-quality, secure products and services covers PCs, workstations, servers,storage, smart TVs and a family of mobile products like smartphones, tabletsand apps.
Everyone here at Lenovo is an integral part of the company, workingtogether, across continents, cultures and innovations, all comprised in afriendly, fast-paced, work environment that focuses on one common goal : to beknown as the best in what we do.
We are an Equal Opportunity Employer and do not discriminate against anyemployee or applicant for employment because of race, color, sex, age,religion, sexual orientation, gender identity, status as a veteran, and basisof disability or any federal, state, or local protected class.