We are looking for a Dutch Speaker to assist our client’s brand in the Retail industry.
Answering queries in a polite tone providing a premium customer service experience;
Assisting customers during pre-sale, sale and post-sale stages.
Processing complaints in a responsible way that the consumer is satisfied with the resolution;
Managing customer’s expectations regarding the products and shipping deadlines;
Help convey a positive image of the company and brand in every contact;
Native or fluent in Dutch
Good command of English (minimum B2)
Previous experience in customer service is a plus
Availability to work in rotating shifts (schedules depending on the project)
Excellent listening and communication skills
Positive attitude and team spirit
For non-EU residents it is mandatory to have a valid work permit
Opportunity to be part of a challenging and fast paced environment
Possibility to collaborate with some of the biggest brands in the industry
Free training, professional development and career evolution
A multicultural and inclusive environment
Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others
If living abroad, we offer a relocation package that includes : one to three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
Work Place Lisbon, Portugal
Express Apply Sign in LisbonCustomer Advisor-Dutch324
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