SW Support Manager II
NCR Edinburgh
2 dagen geleden

About NCR

NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.

NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Grade : 13

Key Responsibilities :

Oversees software support Engineers activities : responsible for People Management, hiring, productivity, employee morale, resource allocation and utilization, team motivation, attrition and training

Establishes and maintains relationships with engineering and software development.

Creating reports and corrects any quality issues - To ensure customers receive excellent and consistent service

Evaluation of current processes, technology, and Team skills to identify areas of improvement and opportunities for advancement.

Provides help to senior management - update on team performance, Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team

Manage major operations outages and communications to the customers

Leading by example to cultivate and maintain a culture built on teamwork and collaboration

Manage to the company and department’s vision, mission and values

Qualifications & Experience :

Two+ years of related experience in managerial role

Strong customer-facing and communication (written and verbal) skills

The ability to work with remote teams including after hours and weekends where required

Previous experience in software Support (mandatory) and providing support to the Retail industry (highly desirable)

Bachelor's Degree in a related discipline preferred

Experience working in a managed services or outsourced environment

Previous experience working with retail software systems (POS) and exposure to middleware (ESB) and SCOM

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

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