You will be part of our Front Office where you will join the support team to help people by answering questions, defining solution proposals to help other teams solve issues.
The Front Office team consists of :
an embedded part (close to the hardware, (RT)OS, networking, storage, etc.)
a facilitating layer abstracting the hardware (system start, system configuration, communication layer, etc.)
This role concerns the embedded part.
For a lot of issues it is not directly clear what might be the root cause which could also be outside the group. Therefore we expect that ownership is taken and interaction with stakeholders and people outside the group is started.
This can take place under time pressure so you should be able to cope with that. In terms of soft skills, a big challenge will be to find the right people to help you and to be able to make them willing to help you.
The following activities are part of the job :
Adapt and extend the current framework including the belonging test suite.
Deliver the required support to stakeholders and clients.
Report daily on your progress in stand up meetings.
Propose improvements were possible
Bachelor’s, Master’s or PhD degree in Computer Science, Informatics, Embedded Systems or equivalent experience.
At least have 5 years’ experience in embedded systems.
Communication protocols / networking : DHCP, TCP / IP, UDP, SSH, Telnet, VNC
Machine performance diagnostics : atop, TPTviewer, T-iPPs, tcpdump (snoop)
Configuration management / disk SMART / RAID / File systems
Knowledge of debugging and able to add non-intrusive diagnostics
Knowledge of C / Python / C++ / Shell scripting (ksh, bash)
Knowledge of scripting / tooling.
Experience with Linux (occasionally Solaris) / Windows / Office applications
SAFe (Scaled Agile Framework) way of working