Client Advisor
Fendi
Países Bajos
1 dag geleden

Position : MISSION STATEMENT

MISSION STATEMENT

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

Sales Performance

  • Engage in upselling, cross selling and multiple selling for all product categories
  • Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
  • Provide customer feedback on products, especially newly launched products
  • Client Management

  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
  • Store Operations

  • Perform store duties as assigned by team leaders and management
  • Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
  • Stock Management

  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
  • Support during Store stock take and cycle-counts
  • Store Maintenance

  • Maintain proper visual merchandising according to company guidelines
  • Maintain a safe and clean store environment and implement daily housekeeping duties.
  • You may also be required to carry out any other duties within your capacity, which the Company may reasonably require

    Profile :

  • Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale.
  • Bachelor’s Degree or equivalent is preferred
  • Manages his / her image standards on a high level
  • Strong selling and communication skills are necessary
  • Excellent relationships skills, self-reliant, friendly and patient
  • Organization, professionalism, self-confidence
  • Strong customer service skills
  • Computer skills and Retail management system knowledge
  • Goal oriented approach, multitasking
  • Strong knowledge and / or interest for fashion / luxury industry
  • Dutch and English fluent, a third language is a plus
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