Position : MISSION STATEMENT
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Engage in upselling, cross selling and multiple selling for all product categories
Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
Provide customer feedback on products, especially newly launched products
Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
Perform store duties as assigned by team leaders and management
Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
Support during Store stock take and cycle-counts
Maintain proper visual merchandising according to company guidelines
Maintain a safe and clean store environment and implement daily housekeeping duties.
You may also be required to carry out any other duties within your capacity, which the Company may reasonably require
Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale.
Bachelor’s Degree or equivalent is preferred
Manages his / her image standards on a high level
Strong selling and communication skills are necessary
Excellent relationships skills, self-reliant, friendly and patient
Organization, professionalism, self-confidence
Strong customer service skills
Computer skills and Retail management system knowledge
Goal oriented approach, multitasking
Strong knowledge and / or interest for fashion / luxury industry
Dutch and English fluent, a third language is a plus
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