Customer Support Specialist - German
34 minuuten geleden

We're an innovative bike company with a rapidly expanding team of riders all over the world. We’re currently looking for a German-speaking problem-solver who'll be the voice of VanMoof for our customers that contact us via phone, email, or over chat.

Sounds good to you? Keep on reading

What you'll do :

You’ll be our first port of call for German-language support issues and customer service.

No matter how big or small the request is, you’ll take care of customer service in a timely and accurate manner.

You’ll become a walking VanMoof Encyclopedia who is able to provide tip-top technical assistance and information about all of our products and services.

You’ll help turn our customers’ frowns upside down through a magical formula of empathy, honesty and generosity.

You’ll keep our online FAQs updated with all the latest questions and answers (and provide feedback).

You’ll be our customers' biggest advocate internally and constantly push us to be better.

What you'll bring :

One to three years experience in some kind of customer-facing role. There are bonus points if you have retail, technical, or cycle industry experience.

Native level German communication skills, both written and spoken.

A great command of the English language. Dutch or French is a major bonus!

The flexibility to work evenings, weekends and public holidays as required.

Buckets of confidence using digital tools.

No fear of change! You’ll find excitement in working in a fast growing and rapidly changing environment.

A can-do, give-me-a-problem-and-I'll-solve-it spirit

This role is available on a full time & part-time basis

  • You ideally live in / around Amsterdam but we're open to relocation
  • What you'll get :

    26 paid holidays for you to unwind

    Your very own VanMoof bike (lend-lease)

    Laptop, screens, and software tools

    Insider experience in a rapidly-growing international company and opportunities to learn and grow

    Healthy lunch provided when in the office

    Special snacks, tasty coffee (and lots of tea) when in the office

    Weekly bootcamp, weekly yoga and OneFit discount

    Discount on Dutch health insurance

    deze vacature melden

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mijn E-mail
    Door op "Doorgaan" te klikken, betekent dit dat je neuvoo toestemming geeft om je gegevens te verwerken en je e-mails met vacatures te sturen, zoals beschreven in neuvoo's -Privacybeleid . Je kunt je toestemming altijd intrekken