Do you have knowledge of financial products and do you have experience with managing a team please apply now!
As an operations manager, you are leading the department that is servicing Finnish clients from Amsterdam. This team consists of two customer service employees based in Amsterdam, and one investment expert based in Finland.
Your job is to lead the team and bring our product and services to the next level, with the goal of opening a physical office in Finland or Sweden in the coming years.
The customer contact is via telephone, e-mail and chat via the service center on the website. The questions are very diverse : from queries about investing and clients’ investment accounts to (helping with) placing orders and introducing the trading system.
You have to ensure that the team provides a high level of customer support and works as smoothly as possible on an operational level.
With your knowledge about financial products, your experience with customer service and leading a team, you’re able to bring the team to the next level.
Furthermore, you will optimize procedures and lead projects to improve our products and services. You will report directly to the board.
Business level of Finnish (level C2 / C1) fluent in English, knowledge of the Swedish language is an advantage
Work experience in the financial industry
A minimum of 1 year of work experience as a team lead
Knowledge about financial products (such as stocks, options, futures)
APV or CFA certificate is preferred or willing to complete it
Know how to manage and take charge of employees to enhance their performance and control progress
Business-oriented mindset : recognizing opportunities for new services and products and act accordingly, taking measured risks into account
Achieving results together, acting to attain or exceed objectives
Sociability, being comfortable in the company of others and you approach people easily
Planning to stay in the Netherlands for approximately 2 years, and open to moving in the future to Finland or Sweden for the future physical office
Full responsibility for the team that services all clients located in Finland
Salary depends on the educational level and work experience
Optional bonuses based on team target
Free lunch, fresh juices & fruit
Continuous growth potential and a training budget
Trips & activities with your colleagues
Relaxed and informal work environment