Enterprise Customer Success Manager - DACH
Datadog
Amsterdam
3 dagen geleden

About Datadog :

Datadog is the world-class monitoring and security platform for cloud applications. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally.

Built by engineers, for engineers, our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack.

Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.

The Team :

Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly communicate the value of the Datadog product.

Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success.

The Opportunity :

We want to hear from you if you have the passion & drive to develop your Customer Success career with a fast moving fire-starter! If you enjoy working with complex company structures & are a natural at multi-stakeholder management, then you will enjoy working as an Enterprise CSM with Datadog.

Over the last six years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust Datadog.

We’re scaling our Customer Success team to proactively drive adoption across our existing customer base through on-boarding and customer education.

You’ll advocate for the customer internally and focus on a positive customer experience. You Will :

  • Partner with the Enterprise Account Executive (EAE) & Solution Engineering (SE) teams to onboard, train, and proactively drive adoption with our Enterprise customers
  • Proactively build relationships with customers to achieve loyalty & advocacy within their organization
  • Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
  • Be an internal advocate for the customer
  • Own and project manage the on-boarding process for new customers
  • Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
  • Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth / optimization
  • You Are :

  • 3+ years in a Customer Success or Account Management role in the SaaS space
  • Ability to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
  • Experience working with Fortune 1000 companies and global brands across all industries
  • Strong communication skills, exceptional attention to detail, and ability to cater to a specific audience including CTO, VP of Engineering and DevOps
  • Experience in the B2B tech space or with subscription-based software preferred
  • Flexibility to travel for customer onsite visits & events as required
  • Fluent in German
  • class "content-conclusion">

    Equal Opportunity at Datadog :

    Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

    Your Privacy :

    Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

    deze vacature melden
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Solliciteren
    Mijn E-mail
    Door op "Doorgaan" te klikken, betekent dit dat je neuvoo toestemming geeft om je gegevens te verwerken en je e-mails met vacatures te sturen, zoals beschreven in neuvoo's -Privacybeleid . Je kunt je toestemming altijd intrekken
    Doorgaan
    Aanvraagformulier