of the Front Office Supervisor :
Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
Delivers on plans and objectives where front office initiatives & hotel targets are achieved
Supervises the front office team fostering a culture of growth, development and performance within the department
Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships with all key stakeholders
Takes ownership to deliver an effective planned guest engagement programme
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Front Office Supervisor :
Experience in front office
Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
Commitment to delivering exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions with proven problem-solving capabilities offering support where required
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Experience of working with IT systems on various platforms
Strong communication skills
The Radisson Blu Hotel, Amsterdam entails a beautiful atrium lobby and merges 18th-century merchant houses, a former paper mill and a 19th-century vicarage through contemporary architecture.
The hotel offers 252 guest rooms and suites in two designs : Naturally Cool and Golden Age. The hotel is fully accessible and facilities include a fitness room, sauna, digital reading material and a variety of concierge services.
Our guests can enjoy delicious, organic and local dishes at Restaurant De Palmboom. Or if they're looking to recharge with drinks and a light email after a day of sightseeing, they can take a seat in front of the fireplace at Pastorie Bar."