Job description If you love obsessing over the customer's end-to-end experience, solving the deepest and most challenging tech problems, working with all types of customers from around the world, and thrive on variety, this job has it all in spades.
Interact with a wide range of customer segments, from start-ups to Fortune 500 corporations. You will not only provide a Legendary experience to our customers yourself but also coach and help your team do the same, plus so much more.
Atlassian Senior Support Engineers are responsible for improving our customers' experience with our products, through advanced troubleshooting and helping our global team of engineers solve our more difficult problems.
More about the team The team is filled with customer focused individuals that champion and support industry-leading products that are used by a growing list of 50,000 customers globally.
We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success.
We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within Atlassian.
We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses.
We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution.
We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-
users and their experience with Atlassian products. Our team is open, filled with varied backgrounds and talents. We are respectful, focused, located around the globe, and all about providing legendary service to our customers.
To learn more about working with the Support Team at Atlassian, check out our Support Team page! More about our benefits Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks : ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello.
Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team.
From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.
S. environment. Additional Information We believe that the unique contributions of all Atlassians is the driver of our success.
To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.