EMEA Customer Engagement Analytics Solutions Manager
Johnson & Johnson
Netherlands
17 uur geleden

Purpose This role is an enabler of the digital transformation, driving analytics solutions embedded in the Janssen EMEA data ecosystem, transforming Customer Engagement data into insights. Key responsibilities

  • Drives collaboratively the delivery and enhancement roadmap of our omnichannel customer reporting environment involving an agile team, consisting of Omnichannel Managers, dedicated BT BA, and the EMEA Change and Training Manager.
  • Leads the EMEA Omnichannel dashboard and its evolution to become a holistic analytics insights platform reflecting all Janssen customer engagement areas
  • Oversees and leads the future CIE index as part of an embedded reporting environment
  • Builds a roadmap for the EMEA Salesforce dashboard and leads its execution
  • Identifies and drives the integration of relevant internal and external data sources into the same reporting ecosystem
  • Ensures overall consistency between business requirements and the technical solution
  • Leads the Storytelling Board supporting the collaboration across multiple reporting initiatives
  • Champions the ENSEMBLE adoption strategy
  • Qualifications

    Experience and skills

  • University degree in a quantitative field
  • Experience working in a global or regional function with cross-functional interactions
  • Data visualization experience with UX design capabilities
  • Good understanding of the technologies and tools (e.g. Tableau, QlikSense, SQL)
  • Strong experience in omnichannel analytics with 4+ years of experience working in a digital / CRM / marketing / multichannel analytics role
  • Strong experience with Sales Force Effectiveness (SFE) reporting and processes
  • 2+ years experience with commercial data sets (Google Analytics, Veeva CRM, IQVIA)
  • Leadership

  • Passion to challenge the status quo and find out of the box solutions loves and embraces change
  • Solid appetite to design and implement solutions starting from a white page
  • Experience in working with agile teams is an advantage
  • Problem solving : fierce curiosity, take end-to-end ownership of use cases
  • Great networker and leader of cross functional teams
  • Strong collaborator, team player, and individual contributor
  • Strong communication skills with comfort in speaking with business stakeholders
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