Consultant Customer Experience
Performance Solutions
Hoofddorp, Netherlands
7 dagen geleden
Company Description

Our mission is to bridge the gap between brand promise and the actual customer experience. Experience is not a trend, but rather the condition for development, success and continuation. We accompany organizations where people make the difference on their journey towards consistent and memorable experiences; the creation of raving fans and ambassadors, with more passion, energy & fun at work; enhancing the overall performance and ensuring that the change is sustainable.

Our team is close, works hard and we believe that good is not good enough. Fun, engaging, empowering and different are our values and desired experience. You can expect a professional environment, an individual immersion plan, room for personal & professional development, as well as good terms of employment.


Job Description

Are you able to be the strategic partner for strong (global) brands and to make the difference in the field at the same time? Are you passionate about helping organisations and teams to develop? Do you believe people and leaders are key to create a memorable customer experience? Do you have experience as a consultant in the field of customer experience and/or (leadership) development program? Then we might have an interesting job for you! 

The role:

In the role of consultant you are in the lead to the (co-) develop and manage customer experience- and leadership programs. You will work in an international team with different specialists, from both the client’s side as well as the PS-team. You will get the opportunity to collaborate with various specialists for different (internal) organisations. In an agile international (none corporate) working environment. You love a fast way of working and have the talent to make a complex (transformation) project simple. You know how to set-up and execute a project management plan. You recognize yourself in an EPIC leadership style (Empowering, Purpose-driven, Inspiring and Coaching). 

Our programs are designed based on a good analysis of the desired change and executed with a close eye on the client’s specific brand experience, challenges and needs of the target audience. One the one hand you are the strategic consultant able to advice on and oversee the necessary approach and keep track. On the other hand you help to execute the designed learning solutions as a consultant or facilitator, often through a Train-the-Trainer approach. 

We are curious what talents you will add to strengthen our team, for the client as well as the team and the entire company. We are looking for a smart and connecting person, who loves to combine her/his analytical skills with her/his capability to engage and excite teams. 

Customer Experience (development) is not a secret for you. You are able to translate the needs of strong global (and high demanding) brands into an approach that helps bridge the gap between what they promise and deliver, focusing on helping to develop the behavioral and leadership change needed within our portfolio of solutions. Our mission is to spread delight! Experience is not a trend, but rather the condition for development, success and sustainability. We accompany organizations where people make the difference on their journey towards consistent and memorable experiences, the creation of raving fans and ambassadors, with more passion, energy & fun at work, enhancing the overall performance and ensuring that the change is sustainable. 

You are key in the Performance Solutions team and can completely identify with our desired experience: Free to have Fun, Energized to Engage, Encouraged to Empower and Dedicated to make a Difference (FEED). You like to connect, are open to change and new experiences and aim to delight our clients (and their clients). 

We are looking for someone who has strong consulting skills in the field of change and (leadership) development and several years of experience as a consultant and/or facilitator. You love to work in a fast-paced and dynamic environment, and within a team of great professionals, who want to make the difference for our clients and help create Raving Fans. 


Qualifications

The perfect match: 

• You have a Masters Degree 
• You have 5+ years of experience in the field of consulting and preferably combined with facilitation/training 
• You have relevant experience in designing and deploying leadership and / or organizational change programs for international companies 
• You have excellent commercial skills because you see sales as helping customers with their challenges 
• You know when to make use of your analytical or pragmatic skills 
• You are a team-player, with a strong opinion 
• You are looking forward to travel and work with great clients and people all around the globe 
•You are fluent in Dutch & English. German is a big pre. 


 



Additional Information

IS THIS YOU?

Did all this make your heart jump a little higher and are you dreaming of how this new challenge would look like?

We are really looking forward to a first interview if you are a match. Use the following link to apply - include only your CV, your salary expectations and indicate to us in a few sentences why you are the perfect candidate.


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