Customer Service representative
MWI Animal Health
Hoofddorp, Netherlands
2 dagen geleden

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.

As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

World Courier

Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen.

Job Summary

We offer an exciting and dynamic place to work with lots of room to work independently. We guarantee you an intense period of training in the first few months, and a steady increase in knowledge through a variety of internal training.

They offer an international working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.


Communication and contact with customers and prospects.

Develop customer relationships

Plan and execute shipment orders

Prepare and submit written quotes to customers

Provide customer specific reporting

Be a key player in booking and cutting waybill

Receive and reply to enquiries via email, phones and throughout our internal IT system

Monitor and track ongoing shipments, react to any deviations

Communicate temperature results asap after delivery, check and note any deviations.

Work with regulations (ADR / DGR / IATA) as well as with local laws and guidelines

Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers

What your background should look like

Minimum Skills, Knowledge and Ability Requirements :

Ability to communicate effectively both orally and in writing.

Strong interpersonal skills, team player and quick learner.

Strong organizational skills; attention to detail.

Ability to resolve issues quickly and efficiently.

Ability to represent a positive and professional image.

Ability to learn fast in new platforms or systems.

Ability to work independently and self-organized.

Desired attributes

Experience as Customer Service in Logistics industry is a plus.

Graduates in fields such us International Trade, Logistics or similar.

Previous experience in the pharmaceutical industry, or working with pharmaceutical shipments preferred.

Native or fluent in Dutch and fluent English.

Strong knowledge of Microsoft Office.

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions.

Specific benefit offerings may vary by location, position and / or business unit.

Full time

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

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